Faculty/Staff Voicemail Instructions

Setting up your voicemail

If this is your first time setting up voicemail, a very user-friendly tutorial has been established to guide you through the process.

To set up your voicemail:

• Your voicemail number is the same as your telephone number
• Lift the receiver and dial x5050. This is the telephone number of the voicemail system
• When asked for the password, use 1 2 3 4 5 6 7. This temporary password is the key to accessing the setup tutorial that will walk you step-by-step through the process
• The tutorial will require you to establish a different password
• When setup is complete, the Automated Assistant will say “Goodbye” and disconnect your call; you will not hear this tutorial again

But you are not finished just yet!

You MUST now program your telephone so that unanswered calls will find their way to YOUR voicemail. This process is known as Call Forwarding. You can forward your calls to your voicemail both if you are currently on the phone or if you are away from the phone.

To activate the call forwarding:

• Call forward busy:
  • Lift receiver
  • Listen for dial tone
  • Press * 2 5050
  • Listen for 3 beeps
  • Hang up
    
• Call forward no answer:
  • Lift receiver
  • Listen for dial tone
  • Press * 3 5050
  • Listen for 3 beeps
  • Hang up

If you should wish to disconnect your voicemail from your telephone (i.e. suspend call forwarding on your line), you would need to cancel your settings as follows:

• Cancel Call Forward Busy:
  • Lift receiver
  • Listen for dial tone
  • Press # 2
  • Listen for 3 beeps
  • Hang up
    
• Cancel call forward no answer:
• Lift receiver
• Listen for dial tone
• Press # 3
• Listen for 3 beeps
• Hang up
• If you do NOT hear the 3 beeps that confirm that your telephone has been successfully forwarded, the rapid busy tone you will hear is indicating that your telephone has already been forwarded. In that event, you should test your forwarding either by calling your extension from another phone, or by asking the Helpdesk (x5770) to assist you.

How To Check Your Messages:

Your telephone has either a light or a display to indicate that you have messages waiting in you mailbox.

• Dial x5050
• Enter your password
  • If calling from off-campus, dial (315)229-5050
    • Dial #
    • Enter your mailbox number (same as your extension)
    • Enter your password

A Final Note About Passwords

Your password is completely confidential; the Telecommunications staff can not look it up if you forget it. We strongly advise that you keep your voicemail password written down in a secure place. However, we strongly advise that your password NOT be stored on a telephone speed dial number in order to provide necessary privacy and security.