CATV troubleshooting steps for students:

Students experiencing problems with cable TV in their residence, should do the following:

1. Complete the resolution steps on the Time Warner Troubleshooting page
2. If step 1 does not resolve the issue to your satisfaction: contact Time Warner technical support at: (315) 265-8300

CATV troubleshooting steps for faculty/staff:

Faculty/staff experiencing problems with cable TV in their buildings should do the following:

1. Submit an online A-V Issue Report
2. You will receive e-mail confirmation when the issue has been resolved
3. If step 1 does not resolve the issue to your satisfaction contact the Information Technology HelpDesk at: x5770