Phones & Voicemail

For documentation on all of the voicemail features, select the help icon (?) at the top right of your voicemail configuration page, or visit http://help.outlook.com/en-U/140/ms.exch.ecp.OwaOptionsVoiceMail.aspx

For a complete list of navigation options for Touchtone and voice commands refer to the Microsoft Quick Start Guide.

Set up your voicemail for the first time: 

  1. Dial x5050 from your phone
  2. Enter your temporary PIN followed by #
  3. Follow the prompts

Set a new PIN

  1. Dial x5050 from your phone
  2. Enter your temporary PIN followed by #
  3. Select Personal Options
  4. Select option 3

Receive another temporary PIN

  1. Log in to SLU Webmail (https://mail.stlawu.edu)
  2. Select Options
  3. Select View All Options...
  4. Select Phone
  5. Select Reset my voicemail PIN...
  6. You will receive an email with your new PIN
  7. Dial x5050 to setup your new voicemail with your new PIN

To forward your phone to voicemail if you don't answer

  1. Lift handset
  2. Dial *3, listen for 3 beeps
  3. Dial 5050, listen for 3 beeps
  4. Hang up
  5. To cancel call forwarding, lift handset, dial #3, listen for 3 beeps

Administer voicemail from your computer

After your initial voicemail setup, you can configure your voicemail settings entirely through Webmail. This includes recording greetings, setting up call forwarding and enabling missed calls and voicemail to be sent to your email.

  1. Log in to Webmail (https://mail.stlawu.edu)
  2. Select Options
  3. Select View All Options...
  4. Select Phone

Transfer a Call

  1. Press Transfer button and listen for special dial tone.
  2. Dial extension to receive call, announce transfer and hang up.
  3. If station is busy, no answer, or declines transfer, press Transfer button again to return to caller.


Transfer a Call to Another Person's Voicemail

When transferring a person to another voicemail box, the voicemail will appear to have come from you. When transferring to someone with an IP phone, dial 1400 at step 2. 

  1. Press Transfer button and listen for special dial tone
  2. Dial 5050
  3. When the automated voice begins speaking, press * 
  4. When the automated voice begins speaking, press #
  5. When the automated voice begins speaking, press #
  6. Dial the person's extension
  7. Press #
  8. Hang up

Conference a Three-Way Call

  1. Dial the first number
  2. Press Transfer button and listen for special dial tone.
  3. Dial second party; when party answers, announce the conference and press Conf button.
  4. See also: Conference Call Request Form

Call Forwarding

To forward all incoming calls:

  1. Lift handset
  2. Dial *1, listen for 3 beeps
  3. Dial the number call will be forwarded to, listen for 3 beeps
  4. Hang up
  5. To cancel call forwarding, lift handset, dial #1, listen for 3 beeps

To forward incoming calls when your line is busy:

  1. Lift handset
  2. Dial *2, listen for 3 beeps.
  3. Dial the number call will be forwarded to, listen for 3 beeps
  4. Hang up
  5. To cancel call forwarding, lift handset, dial #2, listen for 3 beeps

To forward incoming calls when there is no answer on your line:

  1. Lift handset
  2. Dial *3, listen for 3 beeps
  3. Dial the number call will be forwarded to, listen for 3 beeps
  4. Hang up
  5. To cancel call forwarding, lift handset, dial #3, listen for 3 beeps