Campus Voicemail

St. Lawrence University implemented a new voice mail system during the summer of 2008.

Students -- If you previously had a voice mail box on campus or would like to request a voice mailbox, please contact the IT HelpDesk and they will enter a workorder for Telecom. 

Faculty and Staff -- Your voice mailbox number has remained the same. The telephone number to enter the new system is still the same, 229-5050.

To initialize a new voice mailbox, dial x5050 from your telephone, enter the temporary password (1234567) and follow the prompts to record your name, set your new security code (must be at least 6 digits) and record your personal greeting.


Voicemail Tips and Shortcuts

  • To listen to new messages, press 4
  • To delete messages, press 6
  • To change setup options, press 7
  • Remember 1 for yes and 2 for no
  • To bypass a greeting, press *
  • To repeat a message, press #
  • To "quick delete" a message, press 3-6

To "quick transfer" a caller to someone's voice mailbox, press transfer, dial 5050, press #, dial the persons extension followed by 7, hang up to complete the transfer.

To send the same message to multiple people, press 5, select the recipient, record the message (press #), then press 6 to address to others, press * to send the message.
To enable your "busy" greeting (if your on the phone), press 7 (setup options), press 4, press 8 to edit your busy greeting. The system will play your busy greeting, ask you if you want to edit it, then ask you if you want to enable it. Remember 1 for yes, 2 for no.

For a visual reference guide to the new menu system, download the  voicemail flowchart

Online Management Options -- http://voicemail.stlawu.edu (note, this is only available on campus or with the use of the VPN)

How to Login --

  • Your username is 9+your 4 digit phone number (9+xxxx)
  • Your password is the same password you use when you access your voicemail on your phone (1234567 by default)

Profile --

  • You can change your security code to access your voicemail by clicking the change button to the right of "Security Code:"
  • If you have a microphone attached to your computer, you can also change your voice name for the system by clicking Edit next to "Voice Name:"
  • If you make any changes, press Save at the bottom before you move to another tab

Greetings --

  • From here you can edit your Standard Greeting, Alternate Greeting, and Busy Greeting if you have a microphone attached to your computer

Email --

  • You can have the voicemail system transfer your voicemails to your email as a .WAV file attachment.
    • To set this up, all you have to do is check the checkbox for "Forward voice mail to the e-mail system" and "Keep Voice mail message old in voice mail system"

Viewmail --

  • Using the Viewmail application allows you to visually manage your messages from your computer. You can Play, Send, Reply, Redirect, Archive and Delete messages instantly. You can also rewind, pause and fast-forward the messages during playback.
    • To install, click Viewmail, enter your network username and password, and select Run. Then select Next, Next, Next, Next and Finish.
    • To open the application, go to Start -> Programs -> Telanophy -> Viewmail. Right click Viewmail and create shortcut on your desktop.
    • To log on to Viewmail, double click the shortcut you created on your desktop.
    • Enter your Personal ID (9+your extension) and your Security Code. Next to server, replace Viewmail withVoicemail