Information Technology HelpDesk Student Application

Why Work at Information Technology?

You'll be part of a team that provides necessary services for the campus community!
You'll increase your chances for employment after graduation by learning a variety of marketable skills (not just technology skills).
There's opportunity for advancement and recognition for a job well done!
It's a fun place to work!

All student employees must be able to demonstrate the ability to work with Microsoft Windows operating systems, web browser and email software.Â Our employees must also be customer service oriented, willing to work as part of a team, have excellent communication and listening skills as well as the ability to work with all types of people and learning styles.

First and Last Name: *

Email Address: *

Phone Number: *

Class Year: * ex - Freshmen, Sophomore, etc.

CMR: *

What is your major?: *

Have you ever interviewed with Information Technology in the past?: *

Yes

If you have interviewed previously, when was that?:

Have you worked on campus before?: *

Yes

If yes, when and where?:

Are you currently working on campus?: *

Yes

If yes, where and how many hours?:

References:

Please List 3 on-campus references. Specify Name, Phone Number, and relationship. Please include at least 1 faculty member

Reference 1: *

Reference 2: *

Reference 3: *

Information Technology provides over-the-phone client support, on-site tech support, computer set-ups and repairs. Describe any technical (hardware or sofware) skills that might be useful for this position:

Technical Skills: *

Customer Service skills are very important to our HelpDesk services. Describe any experiences, work or otherwise, that have helped you develop your "people skills"

Personal Skills: *

Operating System

Please indicate your level of experience with each item listed below:

Windows Vista: *

Windows XP: *

OSX 10.5 Leopard: *

OSX 10.4 Tiger: *

Linux: *

Please list any other operating system(s) that you are familiar with or different flavors (i.e. Linux - Ubuntu):

Software Applications

Adobe Illustrator: *

Adobe InDesign: *

Adobe Photoshop: *

Describe any multimedia experience you have had (image scanning and manipulation, video editing, podcasting, sound editing, etc.: *

Dreamweaver: *

Final Cut Studio: *

iMovie: *

Microsoft Access : *

Microsoft Excel 2007/2008: *

Microsoft Excel 97-2003: *

Microsoft Power Point : *

Microsoft Word 2007/2008: *

Microsoft Word 97-2003: *

Please list any other software applications: *

Experience

Describe any training experience you have had or given (training students, adults, large or small group, etc.): *

List any compter courses in which you are currently enrolled or have completed: *

Most of the work requires personal interaction with students, staff, and faculty. Describe experiences you have had working with people (e.g., student organizations, RA/CA, athlectics, etc.) Comment on any experience you've had providing customer service and how that worked out

personal interaction: *

Please describe any projects that you have completed in the past 3 years that involved technology (e.g., Web sites with URLs, graphic design, sound editing, video editing, etc.)

Technology Projects: *

Personal Computer Skills

If you own a personal computer, please answer the following:

What OS does it run on?: *

What is the processor and speed?: *

How much RAM does it have?: *

What size hard drive does it use?: *

Did you build it yourself?: *

Have you ever added or changed hardware in your computer? If yes, what?: *

What email software do you use?: *

Quiz

What is the name of the student email server?: *

What is the difference between a hard drive and a USB stick?: *

What is the difference between a virus and a worm? Which would you rather have?: *

What is the windows registry? Describe its purpose: *

How do you create and alias on a Mac? What is its purpose?: *

What is FTP? How is it different from HTTP?: *

What is the purpose of the BIOS? Name one setting that can be found there: *

What is the difference between a USB and a IEEE 1394 port?: *

How do you adjust the screen resolution of your display in Vista? In OS X?: *

What would be the courteous way to answer the IT HelpDesk phone?: *

When aswering the phone at the IT HelpDesk, you receive a call with a question that you don't know the answer to. There is nobody else working with you, and you have no professinal staff members there to ask the question to. What would you do?

Alone at helpdesk: *

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Information Technology HelpDesk Student Application