Information Technology Computer Repair Services

• SLU is a Gateway authorized repair center
  • Most warranty work for Gateway computers can be completed
• Virus and spyware removal
• Hardware installations
  • If we determine it is a hardware problem and the computer is not a Gateway, we will return the computer and instruct the student to call the manufacturer
• It may be necessary to restore the computer to the original it was when you bought it due to corrupted operating system files caused by viruses, spyware and etc.
  • Whenever we restore a computer we will ask your permission and verify the data you would like backed up. It is crucial that whenever you receive voice mail or e-mail from IT asking for more information you respond as soon as possible. We are unable to continue working on your computer until we hear from you
• All SLU computer repair rules will need to be followed and understood

What to bring with you for repair

• Desktops
  • tower/CPU only
  • system recovery CDs, with your name on them
  • any hardware for installation
  • remove any CDs from drives
• Laptops
  • the laptop and power supply only (we will not keep the carry case)
  • system recovery CDs, with your name on them
  • any hardware for installation
  • remove any CDs from drives

Personal computer repair rules

• Information Technology repairs computers owned by St. Lawrence University students
• Information Technology repairs computers owned by St. Lawrence University faculty, staff, or their immediate family
  • The family member must be living at the same residence as the faculty and staff member
• The computer must meet SLU minimum system requirements for Information Technology to repair it
• Information Technology provides no guarantee that we will be able to repair your computer
• Faculty and staff personal computers will be repaired as time allows. University owned and student computers have priority over faculty and staff personal computers
  • If you need your computer repaired immediately, we recommend you take it to a local computer repair shop
• Everyone should bring recovery CDs when they check in their computer
• St. Lawrence University will not install illegal software on any computer. We require product IDs when installing personally owned software
• Computers are to be checked in at the helpdesk during regular business hours (8:00 am - 5:00 pm) Mon.-Fri.
• Information Technology reserves the right to stop accepting check-ins as needed due to demands of regular business
• Any hardware or software costs, required to repair the system, are the responsibility of the owner. Labor is free of charge
• As a faculty or staff member you may have a free copy of Sophos Antivirus and Sophos Remote Update for your personally owned computer. If your computer does not have up-to-date antivirus software installed these programs will be installed
• Faculty and exempt staff members may have a copy of Microsoft Office Pro installed for work purposes on their home computer. This installation can only happen by Information Technology Technicians within the building. Non-exempt staff members must obtain written permission by their supervisor. Each user must sign and agree to the terms of use for this to be installed
• Other university software available on request is the SLU VPN client and the Hostexplorer Saints software. These are also available for download from the IT web site
• By checking in your computer at the helpdesk you agree to these terms
• There are no exceptions to these rules