New Voicemail System

St. Lawrence University is implementing a new voice mail system on Tuesday, May 13, 2008. This system replaces our aging Octel voice mail and will add significant new features to help you communicate more efficiently.

Your voice mailbox number will remain the same. The telephone number to enter the new system will also remain the same, 229-5050.

You will be required to initialize your new voice mailbox first thing that morning. To do this, dial x5050 from your telephone, enter the temporary password (1234567) and follow the prompts to record your name, set your new security code (must be at least 6 digits) and record your personal greeting.

Voicemail Tips and Shortcuts

To listen to new messages, press 4

To delete messages, press 6

To change setup options, press 7

Remember 1 for yes and 2 for no

To bypass a greeting, press *

To repeat a message, press #

To “quick delete” a message, press 3-6

To “quick transfer” a caller to someone’s voice mailbox, press transfer, dial 5050, press #, dial the persons extension followed by 7, hang up to complete the transfer.

To send the same message to multiple people, press 5, select the recipient, record the message (press #), then press 6 to address to others, press * to send the message.

To enable your “busy” greeting (if your on the phone), press 7 (setup options), press 4, press 8 to edit your busy greeting. The system will play your busy greeting, ask you if you want to edit it, then ask you if you want to enable it. Remember 1 for yes, 2 for no.

For a visual reference guide to the new menu system, download the new voicemail flowchart

The new voicemail system also has new online management options -- http://voicemail.stlawu.edu (note, this is only available on campus or with the use of the VPN)

How to Login --

• Your username is 9+your 4 digit phone number (9+xxxx)
• Your password is the same password you use when you access your voicemail on your phone (1234567 by default)

Profile --

• You can change your security code to access your voicemail by clicking the change button to the right of "Security Code:"
• If you have a microphone attached to your computer, you can also change your voice name for the system by clicking Edit next to "Voice Name:"
• If you make any changes, press Save at the bottom before you move to another tab

Greetings --

• From here you can edit your Standard Greeting, Alternate Greeting, and Busy Greeting if you have a microphone attached to your computer

Email --

• You can have the voicemail system transfer your voicemails to your email as a .WAV file attachment.
  • To set this up, all you have to do is check the checkbox for "Forward voice mail to the e-mail system" and "Keep Voice mail message old in voice mail system"