First Time Voicemail User?

If this is your first time setting up a voice mail box, a very user-friendly tutorial has been established to guide you through the process. Your voice mail box number is emailed to you each semester. This mail box has been assigned to you and it will remain available to you as long as you remain an active student. Your telephone may have a choice between pulse and touch tone dialing, but the voice mail system requires touch tone settings.

When you are ready to set up your voice mail box, lift the receiver and dial 5050. (This is the telephone number of the voice mail system.) When you hear an automated attendant (AA) speak, press the star button on your phone. The AA will ask you to enter your voice mail box number . If entered correctly, the AA will ask you to enter your voice mail box password; if you are not instructed to put in a password, the AA will tell you the number you entered and tell you it was not valid. If the number you entered is correct, but the AA tells you it is not valid, please call the Telecom Office at 5500. When asked for the password, use 1 2 3 4 5 6 7. This temporary password is the key to accessing the setup tutorial that will walk you step-by-step through the process; the tutorial will require you to establish a different password. When setup is complete, the AA will say “Goodbye” and disconnect your call; you will not hear this tutorial again.

But you aren’t through yet! You MUST program your telephone so that unanswered calls will find their way to YOUR voice mail box. This process is known as Call Forwarding. You can forward your calls both if you are on the phone and away from the phone. To activate the call forwarding:

Call Forward Busy: lift receiver, listen for dial tone, then press * 2 5050, listen for 3 beeps, hang up.

Call Forward No Answer: lift receiver, listen for dial tone, then press * 3 5050, listen for 3 beeps, hang up.

If you should wish to disconnect your voice mail box from your telephone (ie., suspend call forwarding on your line), you would cancel your settings as follows:

Cancel Call Forward Busy: lift receiver, listen for dial tone, then press # 2, listen for 3 beeps, hang up.

Cancel Call Forward No Answer: lift receiver, listen for dial tone, then press # 3, listen for 3 beeps, hang up.

NOTE: If you do NOT hear the 3 beeps that confirm that your telephone has been successfully call forwarded, the rapid busy tone you will hear is indicating that your telephone has already been forwarded. In that event, you should test your forwarding either by calling your extension from another phone, or by asking the Telecom Office (x5500) to assist you.

How To Check Your Messages

Lift the receiver on your telephone; if you hear regular dial tone, no new messages have been received. If you hear a broken dial tone, a new message has been received for either you or a roommate. This broken dial tone will remain on the line until new messages are retrieved, and will have no impact on the ability to place or receive calls. To check your voice mail, dial 5050. When the AA begins to speak, press the star key. When asked, enter your voice mail box number. You will be prompted to enter the new password that you set up during the tutorial. The AA will then announce how many new and old messages are in your mailbox and will prompt you to press the number 1 to retrieve your messages. After a message has been heard, you will be prompted on the procedures to erase or save the message and other features available.

A Final Note About Passwords:

Your password is completely confidential; the Telecommunications staff can not look it up if you forget it.